Terms & Conditions
By purchasing from Global Geckos Online you hereby agree to the following terms and conditions.
We aim to have 100% customer satisfaction, if you are not happy with a purchase from us please contact us immediately and return it following the conditions below.
A Contract of sale will be deemed to exist between Global Geckos and you (the customer) from the time that and order is placed.
Faulty goods or an error on our part will be eligible for a 100% refund including carriage costs.
Returns that do not fall into the category of ‘faulty goods or error on our part’ must be made within 60 days of receipt of an order. Returns of this nature must be returned unused and in original packaging whereby original packaging is undamaged. We advise you to use a signed for service if returning goods of any nature.
Product Guarantees and Warranties:
Global Geckos does not provide product guarantees and/or warranties for any goods, however a number of products are covered by manufacturer guarantees/warranties explicitly stated on product packaging.
Distance selling regulations:
By entering into a contract of sale between Global Geckos and you (the customer), you have the right to cancel your order within 7 working days of receipt of the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us (refer to returns policy) or collection arrangements made at your cost.
If goods are collected by us for reasons other than being ‘faulty or error on our part’ then a return shipping fee for the full cost of return carriage will be charged.
Please use the order cancellation process in your account area to request a cancellation.
This is not intended to be or inferred as being a full statement of your rights under the distance selling regulations, full information can be found online from your local trading standards authority or by contacting the citizen’s advice bureau.
Remittance only via original payment method being either credit/debit card or PayPal.
Pictures used on this website are intended to be as accurate as possible but are for illustrative purposes only, colour may vary slightly and or completely where stated in individual product listing.
Shipping & Delivery:
Please take the time to read the shipping and delivery information page as in agreeing to our terms and conditions you hereby agree to our shipping and delivery methods, terms and timeframes.
Perishable goods will be non-refundable and non-replaceable once delivered or notified for collection within 48 hours.
WEEE (Waste Electronic and Electrical Equipment Directive):
When you purchase a new electronic device or equipment we are obliged under the WEEE directive to take back a ‘like for like’ electrical device for recycling at no cost. The cost of shipping the recyclable goods to us lies with the customer. It is not mandatory for you to send us your old electronic goods when you purchase new ones but it is the Law for us to offer this recycling service for free should you wish to use it. This is in an attempt to cut down on the amount of waste electrical goods ending up in landfill so we invite you to take part in this recycling effort.
Sexing of Animals:
While our professional team will always do our best to sex the animals that we sell to our customers, we can never guarantee that our observation will be 100% accurate, as no method of sexing can ever be promised. You (the customer) will understand and acknowledge this when purchasing sexed livestock from our premises.