Delivery Information
Order Processing and Dispatch Times:
- Orders
comprising livefood only will be dispatched on the same day if received
before 11am.
- Orders
comprising livefood along with other products will be dispatched same day
where stock levels permit or within 2-3 working days if stock needs to be
ordered.
- Dispatch
times on all other goods tend to be 1-3 working days however we will
always endeavour to get your goods to you as quick as possible. If the
estimated dispatch time exceeds 3 days due to matters beyond our control,
we will notify you of this.
- At
times we may have certain items sent direct from our suppliers to decrease
shipping delays.
- We
may alter shipping method to suit your order to get it to you as quickly
and safely as possible.
- Live
food Subscriptions are dispatched weekly on a Tuesday
Royal Mail (Large Letter) *There
are long delays at present due to Coronavirus disruption*
- For
eligible goods that will fit into a large letter this shipping option will
automatically become enabled, the cost of this service starts from £1.90.
This is sent on a first class service.
- Please
bear in mind possible delays and disruption to royal mail delivery
especially during busy or festive periods.
- Royal
mail will not consider a parcel lost for 14 working days (nearly 3 weeks)
so we are unable to send replacements until this timeframe has passed.
Royal Mail (Small Parcel) *There
are long delays at present due to Coronavirus disruption*
- For
eligible goods that are between 0.05kg-2kg Royal Mail Small parcel
shipping will become automatically enabled. The cost for this service
ranges from £3.85 - £9.50 dependent upon weight/size of parcel. This is
sent on a first class service.
- Please
bear in mind possible delays and disruption to royal mail delivery
especially during festive periods.
- Royal
mail will not consider a parcel lost for 14 working days (nearly 3 weeks)
so we are unable to send replacements until this timeframe has passed.
Tracked Parcel (Mon-Friday): (heavy or larger goods, next
day delivery)
- Our express
parcel shipping is usually fulfilled by TNT/Fedex or Parcel Force The
price for this service starts from £9.60 dependent upon weight/size of
goods ordered.
- This is
an express service with guaranteed next working day delivery (Mon-Fri),
please note next day delivery is from point of dispatch not point of
ordering.
- Goods shipped
via TNT/Fedex or Parcel Force require a signature upon receipt.
Express Shipping (Mon-Friday, before 12 Delivery): (heavy goods,
frozen food and guaranteed next day delivery)
- Our express
parcel shipping is fulfilled by TNT/Fedex. This service is guaranteed for
an AM delivery. The price for this service starts at £15.00.
- This is
an express service with guaranteed next working day delivery before midday
(Mon-Fri).
- Goods shipped
via TNT/Fedex require a signature upon receipt.
- This
is the only method we can use to guarantee frozen food.
Saturday Delivery Express Shipping: (heavy goods,
frozen food with guaranteed next Saturday delivery)
- Our
Saturday delivery parcel express shipping is usually fulfilled by
TNT/Fedex or Parcel Force and is on an AM service. The cost of this
service starts at £18.00
- If
you would like to receive your goods on a Saturday this option must be
selected and we will dispatch goods for guaranteed delivery on the
forthcoming Saturday.
- Last
orders for guaranteed Saturday delivery are 11am Thursday.
Free Shipping: (During Promotional periods)
- Free
Shipping will follow the same guidelines as above, Free Shipping covers
Mon-Fri deliveries only
- Orders
will be dispatched and shipped following the same timeframes as for Royal
Mail or Tracked parcel Shipping, Shipping method will be determined by the
order weight.
Livestock Shipping:
- For
all livestock shipping enquiries please contact the us in store, via email
or our face book page.
- Livestock
Shipping is by Walkers Euro Transport (fully insured and Defra registered
animal courier) to ship animals anywhere in the UK and to some European
destinations.
- Consignments
are collected from us every Wednesday and arrive to you within 24hrs on
the next day (Thursday).
- The
charge for this service is £50 per consignment (max 15 animals) anywhere
within England and Wales, the cost is £55-£65 for destinations in Scotland
and some selected European destinations.
- Livestock
shipping must be booked by Monday 6pm for shipping that week otherwise it
will roll over to the next week for shipping.
- Proof
of set up, environmental parameters and appropriate knowledge must be
provided prior to us shipping an animal to you. This will be requested by
staff at the point of your enquiry about livestock shipping. method
will be determined by the order weight.